Saisie

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Bonjour à tous, Actuellement vous bénéficiez 24h/24h:D’une base de connaissance de plusieurs centaines d’articles, D’un assistant virtuel pour trouver plus facilement des réponses à vos questions, D'un forum communautaire que vous connaissez bien si vous lisez ce message ;-) D'une Academy avec du contenu interactif pour prendre en main la plateformeÀ cela nous avons un support chat en ligne avec des comptables experts de la plateforme pour vous accompagner de 9h à 17h30.Aujourd’hui se pose la question d’enrichir ce support. En comparaison aux autres solutions que vous utilisez, qu’est ce que vous regrettez de ne pas avoir sur Pennylane? (Si non mentionné plus bas)

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Injecting more data into your reporting takes your view on the customer journey to a whole new level. Regardless of the report or dataset you’re using—whether it’s feature adoption data or a geographical view of your customers and their support requests—smart use of more data will grant you a better view on your customer and their needs.   To better enable you to customize your reporting, we have decided to start adding custom integrations. We make a distinction between two types: Platform integrations: E.g. connecting to other SaaS software like CompanyA and CompanyB Personal integrations: E.g. pieces of code or links to datasets that you have built yourself and would like to integrate in your datasets Both are currently available for all customers in the back-end of Company.   DONE, RELEASED, YEAH!   Example use-cases:

Hey Community-friends!We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Frank! I have been with Company for about 2 years, having started at the Support Department to eventually climb my way up the ranks to be your trusted Community Manager! I live in The Netherlands, have a wife and 2 kids. Hit me up if you have any questions, concerns or just to say hi! (emoji)Looking forward to meeting you all!- Frank