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Questions sur l'utilisation de l'outil Pennylane

14 Topics
Eliza
ElizaNew Participant
posted in Saisie
We're launching the new community!

Our new Community is LIVE! Ok, so it’s finally here...drumroll please...?You can find a link to our brand spanking new community here, make sure to refer your colleagues as well! https://community.company.com/You should see our new community as a one stop shop to answer all of your most pressing needs. Can’t find an answer? Simply post a question on the community! Of course, if you still want to contact our support team you can do so here! Everyone has their own profile on the community, and can vote on ideas and suggestions.  We even have a points leaderboard too, so look out in case your name appears there. We will be giving points to the users who answer the most questions on the community, are the most active and post the most popular requests in the ideation section. We can also reward badges to our users…so keep an eye out for that too. That’s it for now! Any questions...ask the community! - Frank

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Eliza
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NinaNew Participant
posted in Saisie
Test wordle

<!-- Include the CryptoJS library for hashing the user id before sending it to the PuzzleMe server. --><script src="https://cdnjs.cloudflare.com/ajax/libs/crypto-js/4.1.1/crypto-js.min.js"></script><!-- Include the javascript library for embedding this puzzle. --><script id="pm-script" src="https://amuselabs.com/pmm/js/puzzleme-embed.js"></script><!-- Specify the Amuse Labs server name from where the puzzles will be served and trigger the embed flow. --><script> PM_Config.PM_BasePath = "https://amuselabs.com/pmm/";</script><!-- Specifies the puzzle to be embedded on the page. If you want to render multiple games on your page then you can copy paste it multiple times. --><div class="pm-embed-div" data-id="1e8822ad" data-set="ccf3a9359cf74ba42f4220bc7b2250b769f16ddd87399ceee79a699f8ede2545" data-puzzleType="wordrow" data-height="700px" data-mobileMargin="10px"></div> 

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JulieCommunity Manager
posted in Saisie
La question

 

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obleibergCommunity Manager
asked in Saisie
AABBB

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obleibergCommunity Manager
published in Factur-x
Les transactions "non justifiées" par défaut : plus d'oubli dans la transmission des justificatifs !

Vous êtes plutôt du genre à imputer les décaissements dans les comptes fournisseurs dès qu’ils passent en banque, puis à attacher leur justificatif plus tard ? Nous l’avons compris durant nos échanges avec vous. Pour nous adapter à votre manière de travailler, nous avons donc modifié la logique des statuts de factures côté client.Pas de panique, cela ne vous impacte finalement que peu, mais votre client sera peut-être un peu plus assidu dans la transmission de ses justificatifs. C’est ce que nous voulons tous n’est-ce pas ? Reprenons du début.

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obleibergCommunity Manager
asked in Révision
Nous réfléchissons à enrichir notre assistance..

Bonjour à tous, Actuellement vous bénéficiez 24h/24h:D’une base de connaissance de plusieurs centaines d’articles, D’un assistant virtuel pour trouver plus facilement des réponses à vos questions, D'un forum communautaire que vous connaissez bien si vous lisez ce message ;-) D'une Academy avec du contenu interactif pour prendre en main la plateformeÀ cela nous avons un support chat en ligne avec des comptables experts de la plateforme pour vous accompagner de 9h à 17h30.Aujourd’hui se pose la question d’enrichir ce support.

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obleibergCommunity Manager
asked in Saisie
Nous réfléchissons à enrichir notre assistance...

Bonjour à tous, Actuellement vous bénéficiez 24h/24h:D’une base de connaissance de plusieurs centaines d’articles, D’un assistant virtuel pour trouver plus facilement des réponses à vos questions, D'un forum communautaire que vous connaissez bien si vous lisez ce message ;-) D'une Academy avec du contenu interactif pour prendre en main la plateformeÀ cela nous avons un support chat en ligne avec des comptables experts de la plateforme pour vous accompagner de 9h à 17h30.Aujourd’hui se pose la question d’enrichir ce support. En comparaison aux autres solutions que vous utilisez, qu’est ce que vous regrettez de ne pas avoir sur Pennylane? (Si non mentionné plus bas)

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obleibergCommunity Manager
published in Factur-x
Pennylane et la facture éléctronique

 Visualez notre événement avec Arthur Waller, CEO de Pennylane et nos équipes pour comprendre les enjeux de la facture électronique, vous y préparer et découvrir le rôle que Pennylane va jouer dans cette innovation. Un événement animé par Stéphane Raynaud, Expert-comptable et Directeur publication La Profession Comptable. 

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obleibergCommunity Manager
published in Saisie
Directives

AAAA

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obleibergCommunity Manager
asked in Saisie
AAA

AAA

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Eliza
ElizaNew Participant
published in Révision
Company Investors Update: Q4 2019

Hey Team, It’s been an awesome, but intense, winter. Many things are tracking well, but there are some challenges we’re working through. TL;DR Revenue is up 22%  We’re scaling up important product initiative Apollo.  We finally closed Microsoft for a major partnership  Big time hire — we closed Joe Bloggs as our new VP All The Things Mrs Customer Success herself had a major life event — welcome to Baby Customer Success! Key Metrics: We continue to have a ton of momentum across every important metric. From Sep to Nov we grew revenue 5%+ Every Month. From Aug to Nov we grew 17%. We are also on pace for a really huge December. We’ve learned something big this quarter about our Pricing Model and by February we’ll be on a $2M run rate. Needless to say I’m cautiously pumped. We’ve basically 2x’d on revenue so far this year and I believe will have 2.5x’d by end of year. One big thing we are scaling up is our Super Cool New Widget. We now have 25+ Companies that have bought Our Supe

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Eliza
Eliza
ElizaNew Participant
published in Révision
What does registration and login rate limit mean?Article

Have you or your users come across these error messages? validation.user_register.ratelimit or validation.user_login.ratelimit. This is due to our rate limiting feature being applied when specific users or actions exceed a defined limit. We've developed the following rate limits: Limit on failed registration: visitors from one IP cannot attempt more than 5 tries per hour when registering a user Limit on failed login: visitors from one IP cannot attempt more than 5 tries per hour when trying to login as a user You don't want this limit in your instance? No problem, just drop us a line at support@company.com and we can disable it for you. The phrase is not shown correctly? If the errors are shown as validation.user_register.ratelimit or validation.user_login.ratelimit, it can be confusing for users to figure our what is going on. You can easily change them by adding the following phrases in the control environment of your community:    Module: Common, Key: validation.user_login.ratelimit

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Eliza
Eliza
ElizaNew Participant
published in Saisie
Pimping your reporting using custom integrationsIntegrations

Injecting more data into your reporting takes your view on the customer journey to a whole new level. Regardless of the report or dataset you’re using—whether it’s feature adoption data or a geographical view of your customers and their support requests—smart use of more data will grant you a better view on your customer and their needs.   To better enable you to customize your reporting, we have decided to start adding custom integrations. We make a distinction between two types: Platform integrations: E.g. connecting to other SaaS software like CompanyA and CompanyB Personal integrations: E.g. pieces of code or links to datasets that you have built yourself and would like to integrate in your datasets Both are currently available for all customers in the back-end of Company.   DONE, RELEASED, YEAH!   Example use-cases: You want to create an overview of all customer data, including demographics & usage of your platform, and then tie that into CRM data including how many times th

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Eliza
Eliza
ElizaNew Participant
posted in Saisie
New to our Community? Introduce yourself!

Hey Community-friends!We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Frank! I have been with Company for about 2 years, having started at the Support Department to eventually climb my way up the ranks to be your trusted Community Manager! I live in The Netherlands, have a wife and 2 kids. Hit me up if you have any questions, concerns or just to say hi! (emoji)Looking forward to meeting you all!- Frank

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Theodore

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